Privacy Policy (UK)

Who we are

Coached Climbing is the data controller for the personal data described in this policy. Contact tom@coachedclimbing.com.

Data we collect

• Account data: username and credential data needed to create and secure your account.
• Coaching data: onboarding answers, training plans, coach chat messages, completion history, and notes.
• Technical and usage data: service logs and device or network metadata used for security and reliability.
• Support data: information you send when you contact us for support or feedback.

Why we use your data (lawful bases)

• Provide and operate the service: performance of a contract.
• Improve product quality, prevent abuse, and keep the service secure: legitimate interests.
• Comply with legal obligations: legal obligation.
• Use non-essential cookies or analytics, if enabled later: consent.

Processors and international transfers

We use third-party processors to host infrastructure, store data, and run AI-assisted features. This can include model providers such as OpenAI and Google (Gemini) when enabled in our configuration.

If personal data is transferred outside the UK, we rely on lawful transfer mechanisms such as UK adequacy regulations or contractual safeguards.

Retention and security

• We keep personal data only as long as needed for the purposes in this policy.
• Training data remains associated with your account until it is deleted or no longer required.
• We use technical and organisational safeguards to reduce risks of unauthorised access or misuse.

Your rights

Subject to UK GDPR conditions, you may request to:

• access a copy of your personal data
• correct inaccurate data
• erase data in certain circumstances
• restrict or object to processing
• receive portable data where applicable
• withdraw consent where processing relies on consent

Complaints

If you have a concern, contact us first so we can try to resolve it. You can also complain to the UK Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

Policy updates

We may update this policy to reflect legal, technical, or product changes. Material updates will be posted on this page with a revised effective date.